Return & Exchange Policy

At Asghar Electric, we value customer satisfaction and strive to provide high-quality electrical components. If you are not satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

You can request a return if:

  • The item is defective, damaged, or incorrect upon delivery.
  • The product is unused, in its original packaging, and includes all accessories.
  • The return request is made within 7 days of receiving the order.

Non-Returnable Items

Certain items cannot be returned, including:

  • Items that have been used, damaged by the customer, or modified.
  • Products without original packaging or missing accessories.
  • Customized or special-order items.

Return Process

  1. Initiate a Return: Contact our customer support team via phone, email, or WhatsApp within 7 days of delivery.
  2. Provide Details: Share your order number, issue details, and product images (if applicable).
  3. Return Approval: Once approved, ship the product back to our address using a trusted courier service. (Return shipping costs may apply.)
  4. Inspection & Refund: After inspection, we will process your refund or replacement.

Refund Policy

  • Refund Method: Refunds will be processed via bank transfer, mobile wallet, or store credit within 7-10 business days after approval.
  • Partial Refunds: If the product is returned in a used or damaged condition, a partial refund may be issued at our discretion.
  • Shipping Costs: Return shipping charges are non-refundable, except in cases of incorrect or damaged items sent by us.

Exchange Policy

  • If you receive a wrong or defective item, you can opt for a replacement or refund.
  • Exchanges are subject to product availability.

Asghar Electric holds the authority to cancel any order in cases such as:

• The item is out of stock

• Pricing errors

• The credit card payment is declined by the issuing financial institution

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