Frequently Ask Questions (FAQs)

How long does it take for my order to be delivered?
Orders are processed within 24-48 hours after payment confirmation. Standard delivery takes 3-7 business days across Pakistan. Cargo deliveries take 1-3 days but require full advance payment.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS or email to monitor the shipment status.
What should I do if my package is damaged or lost?
If your package arrives damaged, report it within 24 hours with proof (photos/videos). For lost shipments, contact us immediately so we can coordinate with the courier service.

Which products are eligible for a checking warranty?
Products such as voltage protectors, circuit breakers, and smart WiFi devices come with a 7-day checking warranty unless stated otherwise.
What can void my product warranty?
The warranty is void if the product has physical damage (falls, cracks, liquid exposure), unauthorized repairs, or modifications.
Do brand-new (box-packed) items have a warranty?
Box-packed items may come with a manufacturer’s warranty. For imported products, the warranty terms are between the buyer and the manufacturer.

Can I return a product if I change my mind?
No, returns are only accepted if the item is defective, damaged, or incorrect upon delivery. The product must be unused and in its original packaging.
How do I request a return?
Contact our support team via phone, email, or WhatsApp within 7 days of delivery with order details and product images.
How long does it take to process a refund?
Refunds are processed within 7-10 business days via bank transfer, mobile wallet, or store credit after return approval.

Do I need to make an advance payment?
Yes, a partial advance payment is required based on your order value. Orders above PKR 50,000 require full payment in advance.
How can I make the payment?
You can pay via bank transfer to Asghar Electric’s Meezan Bank account. After payment, send a screenshot with your name and phone number to our WhatsApp.
Can I pay the full amount upon delivery?
No, partial advance payment is mandatory. However, the remaining amount can be paid upon delivery. In some cases, we may request full payment in advance.

Do you offer wholesale pricing?
Yes, we offer special discounts on bulk orders. For wholesale inquiries, please contact our support team.
Is free shipping available for wholesale orders?
Free shipping may be available on bulk or promotional orders. Shipping charges will be confirmed during order placement.
How can I place a wholesale order?
Contact us via WhatsApp, email, or phone with your requirements. Our team will provide pricing and availability details.

Do you provide cargo delivery services?
Yes, cargo service is available for customers who pay the full amount in advance. Delivery time is 1-3 days.
What are the shipping charges for cargo service?
Shipping charges depend on the weight and location. The exact cost will be confirmed at checkout.
How do I know if my order qualifies for cargo service?
Cargo service is usually recommended for larger orders. If you prefer this option, contact us for details before placing your order.